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    Credits & Warranties

    HOYA Credit & Warranty Policy

    Please click here to download HOYA's Credit Request Form. Once complete, please print and send in with your order details.

     

    Manufacturing Defects

    • All work will be completed to Australian Standards as a minimum.

    • Warranties will be assessed against Australian Standard specifications.

    • HOYA will not cover any breakages or fitting errors that were not fitted by HOYA.

    • Claims for fitting defects must be returned with the frame and lenses for assessment.

    • Warranty replacement lenses must be the same prescription and specifications as original.

     

    Progressive Lenses

    Prescription changes allowed for Hoyalux iD MyStyle V+, iD Classic, iD LifeStyle V+ and iD WorkStyle V+.

    • Warranty claims are accepted for patient Non – Adaptation, PD adjustment, and Height adjustment only.

    • Warranty covers the cost of the coatings, lens treatments and HOYA supplied fitting.

    • Warranty replacement lenses will be charged at the net price and credit issued on the lowest invoice.

    • Progressive warranty is valid for 3 months from original invoice date.

    • Warranty does not include glazing errors.

    • Non-adapt warranty replacements are charged at the net price and credit issued on the lowest invoice.

    • Only one claim per job.

    • Warranty replacement lenses must be the same prescription and specifications as original.

     

    Coatings

    Diamond Finish coated lenses carry an extended manufacturing defect warranty for a period of 3 years, 

      plus a 3-month scratch guarantee from original invoice date.

    • HVP & SFT coated lenses carry a manufacturing defect warranty for a period of 2 years from original invoice date.

    • Warranty does not include scratching, machine slippage, heat damage or any other form of mistreatment.

    • Warranty replacement lenses must be the same prescription and specifications as original.

    • Hard Coat 2 years warranty

     

    Cancelled Jobs Policy

    • HOYA processes all orders immediately upon receipt. HOYA must be advised of cancellations as soon as possible to

       minimise the cost to the store as per the conditions below.

    • Jobs cancelled prior to the start of the surfacing process will not be invoiced.

    • Jobs cancelled after the start of the surfacing process will be invoiced at 50% of the net price.

     

    Stock Lens Returns Policy

    • Lenses must be returned in the original packaging.

    • The packaging and the lenses must be received in a condition suitable for resale as deemed by HOYA.

    • Discontinued lenses will not be accepted for credit.

     

    Warranty and Credit Claim Periods

    • Warranty claims for Manufacturing Defects must be received within 60 days of original invoice date.

    • Stock lens returns must be received within 30 days of original invoice date.

    • Progressive lens warranty claims must be received within 3 months of the original invoice date.

    • Coating claims must be received within 2 years of the original invoice date. (3 years on Diamond Finish coated lenses)

     

    Credit Claim Procedure

    • Re-order replacement lenses.

    • Return original lenses with a fully completed HOYA credit application form including the customers name and date of sale. 

      Invoice numbers must be provided. (Credit application forms are available from your local HOYA office).

    • Credit application will be assessed by the HOYA Quality Control Department.

     

    Successful applications will have a credit processed and sent to the store. Unsuccessful applications will be returned to the store with a reason for the credit being declined.



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